Knowledge Process Outsourcing

Infotronicx provides cost-effective, time bound and value-added Knowledge Process Outsourcing (KPO) services that help clients streamline their processes and enable superior decision-making to improve their top line and bottom line.

Businesses today expect their service partners to go beyond operational efficiencies and provide actionable insights to anticipate customer demands and generate more revenues. An increasingly competitive market scenario coupled with demanding and vocal customers have ensured that customer service excellence becomes a key differentiator.

As a full service provider, Infotronicx’s  KPO services combine our technical competency to help deliver automated and effective process driven services. For over 10 years, we have built strong international credibility in the KPO services business by delivering value-added services to our clients.

We help provide our clients with critical insights to make better informed business decisions. Having in-depth IT expertise, good domain knowledge and certified quality management processes in place, we help our clients exceed their customer expectations and service level agreements.

Our KPO services include:

  • Customer support
    • Email-based
    • Chat-based
    • Phone-based
  • Claims processing
    • Pre-adjudication
    • Adjudication
    • Pricing
    • Pend resolution and adjudication system response
    • Development of workflows for planning
    • Tracking manual interventions
  • Data processing
    • Data collection
    • Data cleansing, quality control and compliance
    • Data indexing
    • Data de-spamming
    • Data classification
    • Report generation
  • Research services
    • Web / Secondary research
    • Analytics
    • Live survey programming and post survey quality control
  • OMR/OCR/ICR services