Effective Date: 03-10-2024

At Infotronicx Private Limited, we strive to provide our customers with a seamless and efficient shipping experience. This Shipping and Delivery Policy outlines the terms and conditions governing the shipping, handling, and delivery of products purchased from us. By placing an order, you agree to the terms outlined in this policy.

1. Shipping Coverage
We currently ship products to [India Only]. Shipping availability to specific locations may vary depending on the product, logistics, and regulatory requirements.

2. Processing Time

• Order Processing: Orders are typically processed within [1-3] business days after receiving full payment. Orders placed on weekends or holidays will be processed the next business day.

• Order Confirmation: After your order is placed, you will receive an email confirmation with details of your purchase, including an estimated delivery date.

• Order Delays: In the case of any delays due to unforeseen circumstances such as natural disasters, strikes, or other disruptions, we will notify you promptly via email or phone.

3. Shipping Methods and Costs

• Shipping Methods: We offer standard and express shipping options through trusted courier partners. The available shipping methods will be displayed at checkout based on your location.

• Shipping Costs: Shipping costs are calculated based on the weight of the product, shipping destination, and the selected shipping method. These costs will be provided at checkout before finalizing your purchase.

4. Estimated Delivery Time
The estimated delivery time depends on your location and the shipping method chosen:

• Domestic Deliveries: Typically, standard shipping takes [5-7 business days] and express shipping takes [1-3 business days].

• International Deliveries: International shipping may take [7-14 business days], depending on customs clearance and shipping provider schedules.

Please note that delivery times are estimates and not guaranteed, as they can vary due to factors beyond our control, including customs delays, logistical issues, or public holidays.

5. Tracking Your Order
Once your order has been shipped, you will receive an email notification with the tracking number and a link to track your shipment in real-time. You can use this tracking number to monitor your delivery status.

6. Shipping Restrictions

• PO Boxes: We do not deliver to PO Box addresses.

• Restricted Areas: Certain regions or countries may have restrictions on the products we can ship due to legal regulations or logistical challenges. If your shipping destination is restricted, we will contact you to explore alternative arrangements.

7. Shipping Insurance
All premium shipping charge / insurance paid shipments are insured against loss or damage during transit. If your package is lost or arrives damaged, please notify us immediately so we can initiate a claim with the shipping carrier. In case of non-insured shipments customer needs to co-ordinate delivery and tracking with the courier company. Infotronicx's liability in such condition will be limited to provide the proof of shipment only.

8. Customs and Duties (for International Orders)
For international deliveries, customs duties, taxes, and other import fees may apply, depending on the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for details on potential fees before placing an order.

9. Failed Deliveries and Returned Shipments
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, the customer will be responsible for any additional shipping costs to reattempt delivery or have the order refunded (minus shipping costs).

10. Order Modifications and Cancellations

• Order Modifications: Once an order is processed, changes or modifications may not be possible. Please contact us immediately at [support@infotronicx.com] if you need to make any adjustments to your order.

• Order Cancellations: Orders can be canceled before they are processed for shipment. Once the product is shipped, cancellation will not be possible.

11. Contact Us
For any questions or concerns about our Shipping and Delivery Policy, or if you need assistance with your order, please contact us at:

Infotronicx Private Limited
714, Shivalik Shilp 2, Judges Bungalow Rd,
Opp. ITC Narmada Hotel, Nr. Shivranjani Cross Road,
Satellite, Ahmedabad, Gujarat 380015
Email: support@infotronicx.com
Phone: 1-800-889-6204